Volunteer or Graduate Internship Opportunity

Remote Data & Scheduling Coordinator

Housing Insecurity and Homelessness Documentation Project

Organization: Hope for the Homeless, Montgomery
Location: 100% Remote (Work entirely from home)
Schedule: 4–6 flexible hours per week (You set your own schedule!)

Position Overview

Are you looking for a meaningful way to make a difference from the comfort of your own home? Hope for the Homeless, Montgomery is seeking compassionate, organized volunteers and graduate interns to serve as the remote heart and backbone of our Housing Insecurity and Homelessness Documentation Project.

In this role, you will work behind the scenes to help connect neighbors with housing resources and support services. You will answer calls from individuals and families experiencing housing instability or homelessness, coordinate appointments for our mobile Outreach Specialists, and help maintain confidential documentation and community resource records.

No prior experience with housing systems is required. If you’re comfortable using a computer, communicating with people by phone, and organizing simple spreadsheets, we’ll teach you everything you need to know.

Your work helps ensure Montgomery County accurately documents housing needs, allowing our community to compete for critical funding that helps individuals and families transition into safe, stable housing.

Graduate Internship Opportunities

Are you seeking graduate internship placement hours? This position provides an outstanding learning environment for students pursuing careers in:

• Master of Social Work (MSW)

• Clinical Mental Health Counseling

• Public Administration

• Public Health

• Human Services

• Related graduate programs

Professional Supervision

We are committed to mentoring future professionals. Graduate interns receive individualized site supervision, support with learning contracts, required evaluations, and verification of internship hours.

Our site supervisor holds the following North Carolina credentials:

• Licensed Clinical Addiction Specialist (LCAS)

• Licensed Clinical Mental Health Counselor (LCMHC)

• Certified Clinical Supervisor (CCS)

• Licensed Clinical Mental Health Counselor Supervisor (LCMHCS)

Key Responsibilities

Be a Compassionate First Point of Contact

Answer incoming calls from individuals and families seeking housing assistance. Listen carefully, gather basic information, and assess whether they have immediate basic needs such as food, water, or emergency shelter. When appropriate, connect callers with our Advocacy Department for additional community resources.

Coordinate Outreach Appointments

Manage a shared calendar to schedule appointments between clients and our volunteer Outreach Specialists. Coordinate safe public meeting locations, such as libraries or community facilities, for in-person assessments.

Process Client Documentation

Receive completed intake paperwork, signed consent forms, and assessment documents from Outreach Specialists. Review submissions for completeness, organize files, and accurately enter required data.

Protect Client Confidentiality

Maintain the highest standards of confidentiality when handling sensitive client information. Ensure all records remain secure and are only shared with authorized personnel or outside agencies when the client has signed a valid Release of Information.

Coordinate with State Housing Partners

After receiving appropriate client authorization, assist with submitting documentation to North Carolina’s Coordinated Entry partners through the North Carolina Coalition to End Homelessness (NCCEH). Review regional reports to monitor clients’ progress through the Coordinated Entry process.

Prepare Weekly Reports

Compile weekly intake statistics and prepare summary reports for the Executive Director and Board Chair regarding the number of individuals and families served.

Qualifications

Compassion and Excellent Communication Skills

Ability to communicate calmly, respectfully, and compassionately with individuals experiencing difficult life circumstances.

Basic Computer Skills

Comfort using email, shared calendars, Microsoft Excel or Google Sheets, and basic computer applications.

Commitment to Confidentiality

A strong commitment to protecting confidential client information and following agency privacy policies.

Reliability

Dependable individuals who can consistently commit to approximately 4–6 self-scheduled hours each week.

Training & Support

No prior experience is necessary.

You’ll receive comprehensive remote training covering:

• HUD documentation standards

• North Carolina housing documentation requirements

• HMIS and NCCEH workflow procedures

• Data entry and reporting

• Agency policies and procedures

• Client communication best practices

You will also complete confidentiality and data privacy agreements to ensure client information remains secure and protected.

Why You’ll Love This Opportunity

• Make a meaningful difference without leaving home.

• Help individuals and families experiencing housing instability.

• Gain valuable experience in nonprofit administration and housing services.

• Build professional skills in scheduling, client communication, documentation, and data management.

• Receive personalized training and mentorship.

• Graduate interns receive professional supervision and verified internship hours.

What You’ll Need

• A reliable computer.

• A secure, private internet connection (public Wi-Fi is not permitted when accessing confidential information).

• A quiet, private workspace where confidential phone conversations can be conducted.

• A minimum six-month commitment is preferred, as we invest significant time in training and mentoring volunteers and interns.

How to Apply

We would love to have you join our team!

Please email admin@hopeforthehomelessmontgomery.comwith one of the following subject lines:

• Volunteer Data Coordinator Application

• Graduate Internship Application

Please include:

• Your resume (highlighting relevant education, work, volunteer experience, or coursework)

• A brief introduction about yourself and your interest in serving

• Whether you are willing to complete a standard background check, which is required for anyone who will have access to confidential client records

Join Us in Making a Difference

Every phone call answered, appointment scheduled, and document processed helps connect a neighbor with hope. By serving behind the scenes, you’ll play a vital role in helping Montgomery County better understand local housing needs and strengthen resources for individuals and families experiencing housing instability and homelessness.

Together, we can make a lasting impact—one person, one family, and one community at a time.